Date of Training

Dec 20 & 21 - Dubai

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Pricing Structure

Platinum Package send 4 delegates
833 USD per person

Gold Package send 2 delegates
882 USD per person

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KPI and Performance Management

For all the advancement in technology infrastructure and considerable investments made by organizations, generating value from Business Intelligence (BI) software relies on managers and staff using accurate data, in the right format, for the right KPI. This requires developing a robust performance measurement capability, based on mature KPI architecture and supported by a collaborativeperformance culture.

Who Should Attend

  • Heads of Departments

  • Quality Control Managers

  • Senior Managers in Service Functions (Accounting, Finance, IT, HR, Admin etc.)

  • Senior Managers in Supply Chain (Logistics, Warehouse, Purchasing etc.)

 Take Aways

  1. Understand the complexities of working with KPIs and learn how to address them

  2. Develop a working knowledge of the Key Performance Indicators (KPI) Management Framework

  3. Convert your own KPIs into a balanced scorecard system to measure performance.

  4. Learn how KPIs and balanced scorecard systems used by organizations to improve performance

  5. Use KPIs to tackle some of the stumbling blocks which demotivate their team

Course Outline

Day One

Why the need for KPIs

  • Process vs. Strategy

  • Challenges in performance measurement

  • Importance of processes

  • Where do KPI’s fit in

  • The Business Case for KPIs

  • Strategy and performance management

Key “fundamentals” about KPIs

  • KPI vs Target

  • Common myths

  • Stakeholders and customers

  • Internal quality and productivity

Developing SMART KPIs

  • Types of KPIs

  • Data collection

  • Reporting frequency

  • KPI template

Develop Relevant KPIs

  • Approaches to KPI target setting

  • What we need to know about each selected KPI

  • Pay for performance and KPI

  • The KPI data gathering process

Day Two

KPI Data Gathering

  • Measurement Systems Analysis

  • Repeatability and Reproducibility

  • Technology and KPI Data

  • Automation

KPIs to drive performance – adding value

  • Challenges in performance management

  • Six Sigma and KPIs – the link

  • Developing targets

  • Conversion to a balanced scorecard

  • Monitoring performance

Common pitfalls / Useful tips

  • Target development – ideal vs. realistic

  • Data collection pitfalls

  • Review and auditing

KPI Reporting – Effective Communication

  • Visualization techniques for results

  • Benchmarking typology

  • Designing KPI Dashboards & Scorecards

 Course Director

Zaid Bin Zeeshan


Zaid is a Certified Public Accountant (CPA) as well as a Certified Information Systems Auditor (CISA) and a Chartered Global Management Accountant (CGMA), from the USA. He is also a certified Six Sigma Green Belt. He has over 14 years of experience in auditing, accounting, finance, taxation and inventory management as well as extensive experience in conducting focused in-house training courses in USA and Pakistan. He is currently the CEO of Inclusive Consulting, which is a management consulting company based in UAE. He uses his varied experience and knowledge base to adopt a very practical approach in conducting training courses, providing participants easy to use tools / tips.

He started his career in public accounting in USA where he spent more than 6 years specializing in auditing and accounting services to various high profile clients including governmental and not-for-profit entities. He was associated with Baker Tilly Virchow Krause and Deloitte & Touche in USA.
He has also worked in Pakistan n with Engro Corporation, one of the largest private sector conglomerate in Pakistan. He spent 8 years with them in various different roles being associated with the parent company as well as multiple business subsidiaries including fertilizer manufacturing, rice manufacturing, consumer goods
and commodity trading. He served as Head of Finance for consumer goods subsidiary and CFO of their commodity trading and rice manufacturing companies. Zaid is a member of American Institute of Certified Public Accountants (AICPA), Information Systems Audit and Control Association (ISACA) and Association of International Certified Professional Accountants.


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