Date of Training

Feb 17 & 18 - Dubai

Next Date

May 16 & 17 - Dubai

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Pricing Structure

Platinum Package send 4 delegates
833 USD per person

Gold Package send 2 delegates
882 USD per person

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Leadership Skills

This intensive workshop on Leadership Skills for high performance is a highly interactive workshop designed for new supervisors who want to grow their management skills fast – and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.

Who Should Attend

  • New supervisors and managers

  • Team leaders

  • Those who work in Management and had no formal management training

  • Professionals who’re about to be promoted to a team lead or management position

 Take Aways

  1. Deliver constructive feedback in a way that produces positive change, not resentment or anger

  2. Motivate your people to perform “above and beyond” without spending an extra dime

  3. Gain proven strategies for curbing absenteeism and tardiness

  4. Turn chronic complainers into satisfied, productive employees

  5. Build on your unique strengths to develop a confident, professional leadership style

  6. Supervise friends and former co-workers without hassles or stress

Course Outline

Day One

Leadership Fundamentals and Issues All New Managers Face

  • Crucial differences between being the leader and boss

  • The challenges facing leadership today

  • How to acquire a supervisor’s mind-set and image

  • The emotional requirements of being a supervisor

  • Maintain friendly nature with respect and compliance

  • Tips for avoiding the problems that come from supervising friends and former coworkers

  • Most common mistakes new supervisors make and how to avoid them

Developing Your Personal Leadership Strengths

  • How to build on the leadership strengths you’ve identified and shore up your weaknesses

  • Why your “people skills” will be the No. 1 driver of your success as a leader

  • Understanding how your leadership style can work for or against your employees

  • Adopting the “success habits” that effective leaders swear by

  • “How-to’s” for establishing your credibility as a leader — fast!

  • The 7 classic principles of influence … and how and when to use them to your advantage

  • What are the keys to results? Focusing your efforts on that which makes the greatest impact

Building a Highly Motivated, High-Performance Team

  • Your crucial role you play in driving your team’s effectiveness

  • Keys to making every team member feel valued and important

  • Building relationships that enhance cooperation in the team

  • Ignite enthusiasm and gain buy-in for accomplishing goals

  • Understanding the basic things that motivate today’s workers: You may be surprised

  • Proven morale-boosters for employees nearing burnout

The Mechanics of the Manager’s Job

  • Proven tips for recruiting top-notch employees

  • Do’s and don’ts for effective interviewing

  • How to help new employees hit the ground running and succeed on the job

  • Techniques for addressing poor performance so that positive change results

  • Strategies for curbing absenteeism, tardiness and rule-breaking

  • When firing seems imminent: Key legal considerations you must understand

Day Two

Communication Techniques Every Manager Should Know

  • Why developing your communication skills is essential to management success

  • Your role in keeping lines of communication open at all times

  • Words and phrases that can destroy your credibility and authority and what to say instead

  • The secret to giving crystal clear directions that are understood the first time

  • Active listening techniques that ensure you’ll hear what’s really being said

  • Pointers for speaking more confidently in meetings

How to Turn Around Difficult Employees and Eliminate Problem Behaviors

  • Tips for turning chronic complainers into satisfied employees

  • Tools for combating a variety of attitude problems

  • What’s your role in settling disagreements between employees?

  • “How-to’s” for a professional, productive employee confrontation

  • Proven techniques for appearing calm and in control when you’re feeling anything but

Managing Your Time, Priorities and Projects

  • Tips for saving tons of time using e-mail, voice mail and fax

  • Prioritizing techniques that save the day when everything on your desk is “urgent”

  • Increase your “Plan management Quotient” and watch difficult tasks disappear

  • Why failing to delegate is a big, big mistake for managers

  • A super time- and effort-saver: Learn how to say “no” in a professional manner

  • Guidelines for tracking projects so nothing falls through the cracks

The Leader’s Role in Making Change Happen

  • Understanding why people often instinctively resist change

  • Top reasons why organizational change often fails

  • Important considerations to address before introducing any change

  • The keys to overcoming employee resistance to change

  • Project confidence that inspires your people during change

Career Mapping: Preparing Yourself for the Next Level

  • Fine-tuning your skills: Why continuous learning is crucial to your ongoing success

  • Incorporating core beliefs into your career path

  • Traits upper management looks for when deciding who to promote

  • Tips for “tooting your own horn” so your accomplishments are recognized

 Course Director

Lynette Hatley

B.Com (Hons) from UNISA, MBA

Originally born and brought up in South Africa Lynette Hatley has over 25 years’ experience in training, leadership development and management consulting.
She has a B.Com and B.Com (Hons) from the University of South Af- rica (UNISA), and an MBA (General Management) from the University of the Witwatersrand (Wits Business School) in Johannesburg, South Africa. Her undergraduate qualification is in Accounting and Business Economics, and her Hon- ours in Marketing.

Applying experiential training techniques and providing highly interactive innovative and in- aspirational workshops Lynette is a highly rated facilitator for training assignments, including business coaching, personality discovery and empowerment, performance improvement and motivation, assertive communication, confidence building and public speaking, train the train- er, transformational leadership, creative thinking, finance for non-finance managers and other wide range of programmes in management.

Lynette has delivered trainings to Panasonic, Baker Huges, Adidas, Canon, Barclay’s Bank, DEWA, TNT Express, TECOM, GAC, Aramex, Hoerbinger, Gekko, Almarai (Saudi Arabia), Majid Al Futtaim, LUKOIL, First Gulf Bank, First Select, Niffan, Women’s College (Jeddah, Saudi Arabia), Ramada Hotel, CBI Bank and others.


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