Leadership Skills2019-11-24T11:06:19+00:00

Leadership Skills Training Program

This intensive workshop on Leadership Skills for high performance is a highly interactive workshop designed for new supervisors who want to grow their management skills fast – and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader.


  1. Deliver constructive feedback in a way that produces positive change, not resentment or anger
  2. Motivate your people to perform “above and beyond” without spending an extra dime
  3. Gain proven strategies for curbing absenteeism and tardiness
  4. Turn chronic complainers into satisfied, productive employees
  5. Build on your unique strengths to develop a confident, professional leadership style
  6. Supervise friends and former co-workers without hassles or stress

Leadership Fundamentals and Issues All New Managers Face

  • Crucial differences between being the leader and boss
  • The challenges facing leadership today
  • How to acquire a supervisor’s mindset and image
  • The emotional requirements of being a supervisor
  • Maintain friendly nature with respect and compliance
  • Tips for avoiding the problems that come from supervising friends and former coworkers
  • Most common mistakes new supervisors make and how to avoid them

Developing Your Personal Leadership Strengths

  • How to build on the leadership strengths you’ve identified and shore up your weaknesses
  • Why your “people skills” will be the No. 1 driver of your success as a leader
  • Understanding how your leadership style can work for or against your employees
  • Adopting the “success habits” that effective leaders swear by
  • “How-to’s” for establishing your credibility as a leader — fast!
  • The 7 classic principles of influence … and how and when to use them to your advantage
  • What are the keys to results? Focusing your efforts on that which makes the greatest impact

Building a Highly Motivated, High-Performance Team

  • Your crucial role you play in driving your team’s effectiveness
  • Keys to making every team member feel valued and important
  • Building relationships that enhance cooperation in the team
  • Ignite enthusiasm and gain buy-in for accomplishing goals
  • Understanding the basic things that motivate today’s workers: You may be surprised
  • Proven morale-boosters for employees nearing burnout

The Mechanics of the Manager’s Job

  • Proven tips for recruiting top-notch employees
  • Do’s and don’ts for effective interviewing
  • How to help new employees hit the ground running and succeed on the job
  • Techniques for addressing poor performance so that positive change results
  • Strategies for curbing absenteeism, tardiness and rule-breaking
  • When firing seems imminent: Key legal considerations you must understand

Communication Techniques Every Manager Should Know

  • Why developing your communication skills is essential to management success
  • Your role in keeping lines of communication open at all times
  • Words and phrases that can destroy your credibility and authority and what to say instead
  • The secret to giving crystal clear directions that are understood the first time
  • Active listening techniques that ensure you’ll hear what’s really being said
  • Pointers for speaking more confidently in meetings

How to Turn Around Difficult Employees and Eliminate Problem Behaviors

  • Tips for turning chronic complainers into satisfied employees
  • Tools for combating a variety of attitude problems
  • What’s your role in settling disagreements between employees?
  • “How-to’s” for a professional, productive employee confrontation
  • Proven techniques for appearing calm and in control when you’re feeling anything but

Managing Your Time, Priorities and Projects

  • Tips for saving tons of time using e-mail, voice mail and fax
  • Prioritizing techniques that save the day when everything on your desk is “urgent”
  • Increase your “Plan management Quotient” and watch difficult tasks disappear
  • Why failing to delegate is a big, big mistake for managers
  • A super time- and effort-saver: Learn how to say “no” in a professional manner
  • Guidelines for tracking projects so nothing falls through the cracks

The Leader’s Role in Making Change Happen

  • Understanding why people often instinctively resist change
  • Top reasons why organizational change often fails
  • Important considerations to address before introducing any change
  • The keys to overcoming employee resistance to change
  • Project confidence that inspires your people during change

Career Mapping: Preparing Yourself for the Next Level

  • Fine-tuning your skills: Why continuous learning is crucial to your ongoing success
  • Incorporating core beliefs into your career path
  • Traits upper management looks for when deciding who to promote
  • Tips for “tooting your own horn” so your accomplishments are recognized

Lucy Mackintosh 

Lucy has over 20 years’ experience in HR Management and Learning and Development in the UK and UAE. She has a BSc (Hons) in HR Management from the University of Bath, UK, and the CIPD Professional Qualification (Level 7). As well as being an approved CIPD Trainer, she is an NLP Practitioner, Certified Life Coach, MBTI Facilitator and a Law of Attraction Teacher.

In 2009 Lucy left her senior HR Management role at Standard Chartered Bank in order to become a self-employed Professional Trainer. She designs, develops and delivers courses on a range of topics, as shown below. As well as having expertise in her subject matter, and a wealth of practical experience, Lucy brings great positivity and inspiration into the training room. She lives by her personal philosophy of constant self-improvement for herself and others.

Lucy is a popular, sought-after Trainer in the Gulf Region and delivers the following courses:

MANAGEMENT & LEADERSHIP: The Effective Manager Leadership Skills Supervisory Skills Counselling Skills Conducting Performance Appraisals Team Building Activities

PERSONAL EFFECTIVENESS: Time Management, Stress Management, Communication Skills, Presentation Skills, Assertiveness Skills, Emotional Intelligence, Cultural Awareness, Business Writing Skills

HR MANAGEMENT AND LEARNING & DEVELOPMENT: Key Skills for HR Professionals, Interviewing Skills, Train the Trainer, Coaching Skills

CUSTOMER SERVICE: Excellent Customer Service, Positive Attitude at Work

OFFICE ADMINISTRATION: Office Management Secretarial & Administration Skills

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