Delivering Customer Service Excellence2019-01-03T12:08:35+00:00

Customer Service Excellence Training Program

This interesting program is about one of the most important subjects that everyone – regardless of his position, managerial level or type of institution he works in needs to know its secrets. In this program; trainees go for an interesting journey where they learn the keys of customer service excellence; by learning the most important knowledge and best practices of this profession.

Explore the Customer Service Discussions

  • Increase Service Value – Add more to your customers and your bottom line
  • Explore Spectacular Service – Discover what’s beyond the extra mile
  • Build Your service culture – Attract great customers and staff
  • Stories of Spectacular Service
  • People make the difference! Are you a real professional?

Key Takeaways

  1. Realize the importance of customer service in a very competitive environment.
  2. Understand the best techniques of managing customer’s expectations.
  3. Satisfying customers and exceeding their expectations
  4. Dealing with customers’ feedback, and responding appropriately to solve their problems.
  5. Build a service culture in your organization.

Course Director

AZEEM KHAN

Azeem is a certified Life Coach, a Professional Development Trainer and Facilitator. With more than twenty-five years dealing with human capital, Azeem has previously worked with some of the leading Multinational companies based in the Middle East, Europe and Pakistan. He focuses on professional areas of Training, Business management, Marketing and Human Resource development.

A distinction of Azeem is the ability to work with adults and youth in creating a harmonious lifestyle that will help shape their future. He uses anecdotes and real stories to illustrate the different concepts and how it can be applied for the benefit of learner’s personal and professional aims.

Azeem specializes in working with his clients for both personal and organizational development. During the past decade he helped many entrepreneurs, working professionals and renowned personalities as a personal life coach to create a balanced lifestyle. Azeem has also worked with hundreds of individuals, professionals and corporate executives while they attended his interactive training’s, consulting and counseling sessions.

In 2012 Azeem initiated management consultancy on training and development focusing on leadership, sustainability, business continuity and succession planning under the flagship of his own company.

Azeem’s mission is “to provide knowledge and support to the young and old, women and men regardless of their educational background, abilities, culture or creed, encapsulating the faculty of emotional intelligence and critical thinking. They seek and pursue a meaningful life by choosing independence, intellectualism and creativity, then applying life coaching techniques to be successful in life”.

Specialties:
Consulting – Visioning, Business Continuity, Succession Planning,
Training & Development – Excellence, Team Building, Sales & Marketing, Communication, Conflict Management, Negotiating Skills.
Life Coaching – Executive Coaching, Relationship Coaching, Anger Management.

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