KPI and Performance Management2019-01-03T11:56:43+00:00

KPI and Performance Management Training Program

For all the advancement in technology infrastructure and considerable investments made by organizations, generating value from Business Intelligence (BI) software relies on managers and staff using accurate data, in the right format, for the right KPI. This requires developing a robust performance measurement capability, based on mature KPI architecture and supported by a collaborative performance culture

Key Takeaways

  1. Understand the complexities of working with KPIs and learn how to address them
  2. Develop a working knowledge of the Key Performance Indicators (KPI) Management Framework
  3. Convert your own KPIs into a balanced scorecard system to measure performance.
  4. Learn how KPIs and balanced scorecard systems used by organizations to improve performance
  5. Use KPIs to tackle some of the stumbling blocks which demotivate their team

Why the need for KPIs

  • Process vs. Strategy
  • Challenges in performance measurement
  • Importance of processes
  • Where do KPI’s fit in
  • The Business Case for KPIs
  • Strategy and performance management

Key “fundamentals” about KPIs

  • KPI vs Target
  • Common myths
  • Stakeholders and customers
  • Internal quality and productivity

Developing SMART KPIs

  • Types of KPIs
  • Data collection
  • Reporting frequency
  • KPI template

Develop Relevant KPIs

  • Approaches to KPI target setting
  • What we need to know about each selected KPI
  • Pay for performance and KPI
  • The KPI data gathering process

KPI Data Gathering

  • Measurement Systems Analysis
  • Repeatability and Reproducibility
  • Technology and KPI Data
  • Automation

KPIs to drive performance – adding value

  • Challenges in performance management
  • Six Sigma and KPIs – the link
  • Developing targets
  • Conversion to a balanced scorecard
  • Monitoring performance

Common pitfalls / Useful tips

  • Target development – ideal vs. realistic
  • Data collection pitfalls
  • Review and auditing

KPI Reporting – Effective Communication

  • Visualization techniques for results
  • Benchmarking typology
  • Designing KPI Dashboards & Scorecards

Mr. Mirza Farrukh Baig,
Harvard Trained | CEO Lynchpin Group | Lead VAT Trainer & Consultant

Mirza Farrukh Baig-Harvard Trained, is one of our Decorated & Talented Trainer and Instructional Designer for Finance, Accounting, Risk Management training courses at Lynchpin Training. With him on the training venue, we guarantee the best style of delivery, team engagement, the energy level of the class and the WOW experience by your team is assured.

Mirza Farrukh Baig is a qualified Chartered Accountant and a career banker. He has over fifteen years of experience teaching CMA, ACCA, CFA and CA students. He is also the lead corporate trainer at Lynchpin delivering specialized training on Finance and Accounting He has served for eight years in a leading commercial bank in UAE where he was instrumental in strengthening the SME credit risk unit. Apart from approval of banking facilities for SME clients. He played an instrumental role in developing and implementing the SME credit risk policy of the bank.

Currently, he is the CEO of Lynchpin Training & Consulting and Chief Consultant for VAT
Advisory, Consulting & Implementation. Farrukh carries extensive experience in dealing
indirect taxes both for the UK and South Asia. Provided VAT (Value Added Tax) consultancy
services with due care, experience, resources, and exposure to tax regimes.

Farrukh is an associate member of the Institute of Chartered Accountant of Pakistan (ICAP).
He has been awarded a gold medal for outstanding performance in his CA final examination,
by ICAP. He also went to Harvard Business School to Executive Entrepreneurship training

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